CheapOair was launched in 2005. They offer flights, hotels and rental cars. They offer a price matching promise that guarantees they will match a lower price within 24 hours. They offer a rewards program which gives customers the opportunity to redeem a discount on flights. There is also a section called 'Featured Deals' that offers discounts up to 35 percent.
CheapOair was awarded numerous awards, including the Gold Stevie Award, for Best Customer Service, as well as two International Service Excellence Awards. They are also featured in international publications. Their customer service is lauded for their customer-centric approach. They offer many ways to reach staff, including an email, phone, and dedicated website. Customers can also use the online Help Videos to answer common questions. Customers can sign up for fare alerts and receive email notifications whenever fares change.
CheapOair also offers a credit card. CheapOair Credit Card allows you to earn points on every dollar you spend for airfare. These points can be used to pay for your hotel or flight. There are many benefits to the credit card, such as a travel discount, travel credit and travel insurance. You will be charged a service fee for booking vacation and hotel packages. However, this fee is waived for seniors or active military personnel. They have a streamlined interface and color-coded calendar, which alerts users when prices go up. The site also offers a section called "Selfhelp Tools", which allows users manage their billing, scheduling, flight status, as well allowing them to access their credit card information. They also have a Request Customer support' form where users can ask questions or request a specialist.
CheapOair's customer-centric rewards program has been praised. Customers can get $25 off for each friend they refer. When they make a second booking, they can double the rewards points they earned the first time. They also offer special rates, which include discounts up to 55% off hotel rates. A special rate is also available for travel packages. CheapOair gives travelers access to the 'Featured Offers' section. There, they can enjoy up to 35% discount on hotel rates. A 'Airfare Search' tool allows users to search for 450 airlines simultaneously.
CheapOair's website has a large font with a clear color scheme. It lists flight deals on the front page, and offers users the ability to book flights directly from the website.