There are many ways to interact with customers when it comes to customer service. There's no doubt about it, live chat is the best way to increase customer loyalty and satisfaction.
The right live chat application for your business will depend on a variety of factors. Included in this are price, features and integrations. You'll find it much easier to choose the right live chat for your company once you've evaluated all of these factors.
Choosing the Best Live Chat Software for Your Website
There is a wide variety of live chat software solutions available in the market today, but not all of them are created equal. Some of the options available are more costly and feature-rich. The right live chat option will maximize your ROI and help you get the most from your experience.
The Top Live Chat Software for Small Businesses
The best live chat software for small businesses will offer a variety of features that will help your team provide exceptional customer service. These tools allow you to establish a relationship with website visitors, and turn them into loyal clients.
You can improve conversions even further by sending automated messages only to visitors who fit your business. They will also make it easy for you to capture your visitors' details so that you can send them targeted emails and other marketing materials.
You can also track the browsing habits of your customers and send them relevant messages in response to their behavior. This is one of the best ways to convert website users into customers without needing to spend a lot of money or time on customer service.
The Best Live Chat for Sales Teams
Olark's live chat software is perfect for teams in sales. The features they offer will help you to build relationships with your clients, such as searchable transcripts. The plans start at just $29 per agent. You can test the software for free during a 14-day trial.
LiveChat allows you to add live chat to any website without having to know how to program. They've got plugins that work with popular CMS platforms like WordPress, Shopify, and more. You can also integrate their solution with Facebook Messenger to give your agents the ability to answer questions directly on the social media channel.
The best support live chat is one that helps you deliver great customer service while not breaking the bank. Choose a live chat program that's affordable, has the features you require, and lets your staff help customers quickly.
Consider how much time your agents can devote to live chat. This will allow you to determine the size and number of people who should be involved in live chat. You will need to use a powerful live chat application if your team is required to manage a high number of chat inquiries.