Podium is a customer relation management (CRM system) that is designed to help businesses get new customers as well as keep current ones. It allows you to streamline communication, track leads, and improve your communications. It provides email and SMS communications as well, but also analytics and contact profiles to each client.
Podium allows you to easily create custom messages that are optimized for your recipient, whether you are a business owner and/or an agency. The inbox of the service is a central communications hub that allows users to send and receive messages and respond to them. It also lets you manage contacts. You can also use the service's inbox to send automated messages, answer requests and set up web chat widgets.
Podium may be expensive for some, but the company offers a free starter plan. Plus, there's a monthly subscription that lets you pay for the number of subscribers you need. However, if you're a smaller business, you may find the cost too much. Textedly is another similar service that you can choose from, and offers flexible monthly payments.
The Podium dashboard is clean and easy to navigate. You will receive basic instructions once you log in. You will find a knowledge base at the top navigation bar. It is a permanent feature of this website. Here you will find useful tips and tricks that will make your campaigns more effective.
Podium has a review feature that is truly impressive. Customers can instantly submit feedback. Customers can submit feedback instantly. They can then choose which platform to share their opinions on. The company claims two-thirds, if not all, of its leads come from the web chat service.
To encourage customers to leave reviews, Podium sends out review invitations via text. Once you click the "Review Invitation", you'll be taken to a webpage that has a short URL. After the recipient clicks the URL they will be redirected to a page with a link to submit their review.
Podium offers its users templates and other tools to make it easier to implement a review campaign. These include four types of templates. The template is created by entering the customer's name, phone number, and then it is sent to the recipient.
Podium, unlike other messaging systems can generate and send SMS and email reminders to customers regarding appointments. The help center offers access to the live chat function.
It is also a great way to attract customers. It uses artificial intelligence and prioritizes incoming messages based upon a customer's past history. Another feature you'll love is the "Review Invitation," where you can send out limited numbers of automated reviews invitations via text. You have several options depending on your requirements: you can choose from Google Review, Facebook, Yelp or Yelp.
Podium is a great platform to enhance your online presence and build relationships with customers. But while the company offers advanced features like an inbox that's tailored for customer engagement, the price might be too high for some businesses.